User Privacy Policy
This Privacy Policy explains how Casiroom collects, uses and protects personal information when you use our website and services. We take your privacy seriously and set out below the types of data we gather, how it is used, who we may share it with and the options you have to manage your information.
Types of data we collect
We collect information you provide directly and data generated through your use of our services. This helps us operate your account, process payments and keep the platform secure.
Personal data
Personal data includes items such as your full name, email address, date of birth, contact details, billing and payment information, and identity documents where required for verification. We use this information for account setup, customer support and to meet our verification and anti-fraud checks.
Technical data
We collect technical information about your device and connection, including IP address, device type, browser, operating system and basic location data. We also record usage data such as pages visited, games played and session times to help maintain and improve the service.
Transactional data
Transactional records include deposits, withdrawals, bets and other activity on your account, plus records of communications with our support team. These records are necessary for payment processing, dispute handling and auditing.
How we use your information
Your data is used to provide and manage your account, process payments, verify identity, detect and prevent fraud, respond to support queries and fulfil legal or regulatory obligations. We may also use aggregated or anonymised data to help improve our services and analyse trends.
Data protection practices
We protect personal data using technical and organisational measures, such as encryption in transit, access controls and regular security reviews. Access to personal information is limited to staff and service providers who need it to perform their roles. We retain data only for as long as necessary to fulfil the purposes described or to meet legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies for site functionality, analytics and to remember your preferences. You can manage cookie settings through your browser or our cookie banner. Third-party analytics and advertising partners may also set cookies when you visit our site.
Information sharing and third parties
We may share data with payment processors, identity verification services, game providers, fraud prevention partners and other service providers who support our operations. We require these partners to process data securely and only for specified purposes. We do not sell your personal data to third parties.
User rights
You have the right to access, correct or delete your personal information, and to object to or restrict certain processing in line with applicable data protection law. Some requests may be limited where we need to retain information for legal or compliance reasons.
Access, correction and deletion of data
You can review and update much of your account information via your account settings. To request access, correction or deletion, contact our support team at [email protected]. We may ask for proof of identity before we act on requests to protect your account.
Privacy policy updates
We may update this policy from time to time. Material changes will be published on the site and, where appropriate, notified to registered users by email. Please check this page regularly for the latest information.