User Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Casiroom's online casino, sportsbook and related services. They explain the relationship between us and you, outline responsibilities on both sides and describe how we manage accounts, payments, promotions and disputes. By using the site you agree to comply with these terms and any specific rules that apply to individual products or promotions.
Account responsibilities
You are responsible for the accuracy of all information provided when registering and for keeping your account details secure. Only one account is permitted per person, household or billing method unless we agree otherwise in writing. Do not share your login details and notify us immediately if you suspect unauthorised access. We may request identity or address documents for verification; we will suspend or restrict account functions, including withdrawals, until checks are complete.
Eligibility requirements
You must be at least 18 years old and legally permitted to gamble in your country of residence. We may decline registrations or restrict access for residents of certain jurisdictions, for customers who appear on recognised exclusion lists or where local law prohibits participation. It is your responsibility to ensure that use of the service is lawful where you are located.
Acceptable platform use
Use the platform only for lawful, personal gambling activity. Prohibited conduct includes fraud, money-laundering, chargebacks, bonus abuse, use of automated betting software, collusion, deliberately disruptive behaviour and attempts to circumvent our safeguards. We monitor account activity and may investigate, suspend or close accounts and withhold funds where we reasonably suspect a breach. We provide deposit limits, time-outs and account blocks on request to support safer play.
General bonus and promotion rules
All promotions are subject to their specific terms and conditions as well as these general terms. Promotional offers may carry wagering requirements, stake limits, game‑weighting rules and expiry periods. Only qualifying deposits and payment methods count towards bonuses where specified. We may withhold, cancel or reclaim promotional balances and winnings if we suspect misuse or if terms are breached. Read each offer’s rules before opting in.
Deposits and withdrawals
We accept a range of payment methods including card payments and certain cryptocurrencies. Minimum deposit amounts, processing times and available withdrawal options are shown in the cashier and may vary by method. Withdrawals are processed following verification checks and may be subject to limits published in your account. Payment providers or networks may charge fees or take additional time; these are outside our control.
Dispute resolution
If you have a complaint please contact our support team in the first instance. We will aim to acknowledge and respond promptly and investigate disputes fairly. If we cannot reach agreement, you may escalate the matter in writing. Contact support at [email protected] with full details, including account ID and copies of any relevant correspondence.
Updates to these terms and conditions
We may update these Terms and Conditions from time to time to reflect changes in our services, legal obligations or operational needs. We will publish revised terms on the site and, where appropriate, notify you. Continued use of the service after changes have been posted constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.